More than 3 working days before your chosen delivery date
You may cancel your order for a refund. A small £2 fee will be deducted from the refund to cover payment processing costs charged by our payment providers.
Less than 3 working days before your chosen delivery date
As our products are made to order, we begin preparing your order several days in advance (including preparing toppings, fillings, packaging, and decorations).
For this reason, cancellations or refunds are not possible within 3 working days of your delivery date, as your order will likely already be in preparation or completed. This policy also helps us minimise unnecessary food waste.
Working days are Monday–Friday. Our kitchen is closed on Saturdays and Sundays.
If there is an issue with your order, our team will be happy to help resolve it. Please email orders@cocomelt.uk within 24 hours of delivery and include:
Your order number
A photo clearly showing the issue
All cases will be reviewed by our team, and we may request the product to be returned before issuing a refund or replacement. All refunds are subject to management review.
After placing your order, you will receive an order confirmation email with the delivery details. Please check this carefully.
If you notice an error before your order has been dispatched, contact us as soon as possible and we will do our best to update the address.
Unfortunately, once an order has been dispatched, we are unable to make any changes, and we cannot take responsibility for parcels delivered to an incorrect address provided at checkout.
