Terms & Conditions

Overview

This website is operated by Cocomelt. Throughout the site, the terms “we”, “us”, and “our” refer to Cocomelt. By accessing our website and purchasing from us, you agree to be bound by the following Terms of Service, including any policies referenced within them.

These Terms apply to all users of the site, including customers, browsers, merchants and contributors of content. If you do not agree with these Terms, you may not access the website or use our services.

Our store is hosted by Shopify, which provides the online platform that allows us to sell our products and services.

We reserve the right to update or change these Terms at any time by posting updates on this page. Continued use of the website following any changes constitutes acceptance of those changes.


Online Store Terms

By using this site, you confirm that you are at least the age of majority in your place of residence, or that you have permission for any minor dependents using the site.

You may not use our products or website for:

  • Any illegal or unauthorised purpose

  • Violating any laws in your jurisdiction

  • Transmitting viruses, malware, or destructive code

Any breach of these Terms may result in termination of your access to our services.


General Conditions

We reserve the right to refuse service to anyone at any time for any reason.

You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the website, service, or content without written permission from Cocomelt.

Credit card information is always encrypted during transfer across networks.


Accuracy of Information

We aim to ensure all information on our website is accurate and up to date. However, we cannot guarantee that all content is always complete, current, or error-free.

The information provided on this site is for general information only and should not be relied upon as the sole basis for decision-making.

We reserve the right to modify website content at any time without obligation to update information.


Products & Services

Certain products may be available exclusively online and may have limited quantities.

We have made every effort to display product images and colours as accurately as possible, however we cannot guarantee that your device will display colours exactly.

We reserve the right to:

  • Limit sales by person, region, or order

  • Limit quantities of products

  • Change product descriptions or pricing at any time

  • Discontinue products without notice

All purchases are subject to our Refund Policy.


Billing & Account Information

We reserve the right to refuse or cancel any order.

In some cases, we may limit or cancel quantities purchased per person, household, or order, including orders placed under the same account, credit card, or billing address.

You agree to provide current, complete, and accurate information for all purchases and to update your details when necessary.


Third-Party Tools & Links

Our website may provide access to third-party tools or links which we do not control.

These are provided “as is” without warranties or endorsements. We are not responsible for the content, policies, or services provided by third-party websites.


User Comments & Submissions

If you submit comments, feedback, suggestions, or other materials to us (via email, social media, or our website), you agree that we may use, edit, publish, or distribute them without restriction.

You agree that your submissions will not violate the rights of any third party or contain unlawful, abusive, or harmful material.


Personal Information

Your submission of personal information through our store is governed by our Privacy Policy.


Errors & Inaccuracies

Occasionally there may be errors on our website relating to product descriptions, pricing, promotions, shipping costs, or availability.

We reserve the right to correct any errors or cancel orders if information is inaccurate, even after an order has been submitted.


Prohibited Uses

You may not use our website or content for:

  • Any unlawful purpose

  • Violating intellectual property rights

  • Harassment, discrimination, or abuse

  • Uploading viruses or malicious code

  • Collecting personal information of others

  • Spamming, scraping, or phishing

We reserve the right to terminate access for violations of these rules.


Disclaimer of Warranties & Limitation of Liability

Your use of our website and services is at your own risk.

Our services and products are provided “as is” and “as available”, without warranties of any kind unless otherwise stated.

To the maximum extent permitted by law, Cocomelt shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our services or products.


Indemnification

You agree to indemnify and hold harmless Cocomelt and its employees, partners, suppliers, and service providers from any claims arising from your breach of these Terms or violation of any law.


Termination

These Terms remain effective unless terminated by either you or us.

We may terminate access to our services immediately if we believe you have violated these Terms.


Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of the United Kingdom.


Changes to These Terms

We may update these Terms of Service at any time by posting updates on this page. It is your responsibility to review this page periodically.

Continued use of the website constitutes acceptance of any changes.


Contact Information

If you have any questions about these Terms of Service, please contact us:

hello@cocomelt.uk